Privacy Policy

01Who We Are

Apollo Dental Vadavalli is a dental clinic at 85C, Arun Nagar, Marudhamalai Road, Above Bata Showroom, Vadavalli, Coimbatore, Tamil Nadu – 641041, operated by PK Healthcare under the Apollo Dental brand. This Privacy Policy explains how we collect, use, store and protect your personal information, both at the clinic and through this website.

We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

02Information We Collect

We collect only what is needed to provide dental care and respond to your requests.

• Identity and contact details: name, mobile number, email address, address, date of birth.
• Health information: dental and medical history, medications, allergies, clinical notes, X-rays, photographs and treatment records.
• Payment and insurance details required for billing.
• Website data: form submissions, pages visited, device and browser information collected through cookies and analytics tools.
• Communication records: messages exchanged with us on phone, email or WhatsApp.

03How We Use Your Information

Your information is used to:

• Schedule appointments and send reminders or follow-up instructions.
• Diagnose, plan and deliver dental treatment and maintain your clinical record.
• Process payments and, where applicable, insurance claims.
• Respond to enquiries submitted through this website, phone or WhatsApp.
• Improve our website and services using aggregated, non-identifying analytics.
• Send occasional information about oral health, offers or clinic updates, only where you have agreed to receive them.

04Sharing of Information

We do not sell your personal information. We share it only where necessary to provide your care or where required by law:

• Dental laboratories fabricating your crowns, aligners or prostheses, who receive only the clinical information needed.
• Specialist doctors or hospitals to whom you are referred, with your knowledge.
• Insurance providers and payment processors for billing you have requested.
• Apollo Dental / Alliance Dental Care Limited for quality, franchise and brand compliance purposes.
• Regulatory authorities, courts or law-enforcement agencies when legally required.

05Photographs and Testimonials

Clinical photographs are taken for diagnosis and record-keeping. We use before-and-after photographs, videos or reviews on our website and social media only with your separate written consent, which you may withdraw at any time by contacting the clinic.

06Cookies and Analytics

This website uses cookies and similar technologies to remember preferences and measure usage. Embedded services such as Google Maps and social media links may set their own cookies governed by their respective privacy policies. You can control cookies through your browser settings; disabling them may affect some website features.

07Data Security and Retention

Clinical records are stored in secure systems with access limited to authorised staff. Paper records are kept in locked storage. We retain dental records for the period required by law and professional guidelines, and delete or anonymise data when it is no longer needed.

08Your Rights

You have the right to:

• Access and receive a copy of your personal and clinical information.
• Request correction of inaccurate or incomplete details.
• Withdraw consent for marketing communications or use of your photographs at any time.
• Request deletion of personal data where we are not legally required to retain it.
• Raise a grievance with our Grievance Officer, whose contact details are below, and escalate to the Data Protection Board of India if unresolved.

09Children

We treat children with the consent of a parent or legal guardian, who provides and controls the child’s personal information. We do not knowingly collect information from children through this website without such consent.

10Contact and Updates

Grievance Officer, Apollo Dental Vadavalli, +91 88705 04111, apollodentalvadavalli@gmail.com. We aim to respond within 7 working days.

We may update this policy periodically. Changes take effect when posted on this page with a revised "last updated" date.

Apollo Dental Vadavalli, 85C, Arun Nagar, Marudhamalai Road, Above Bata Showroom, Vadavalli, Coimbatore, Tamil Nadu – 641041
+91 88705 04111 · apollodentalvadavalli@gmail.com